Introducing Ivan Kairatov, a biopharma expert with extensive knowledge in tech and innovation within the industry, and experience in research and development. Today, Ivan will share insights into Netsmart’s upcoming showcases and developments in AI and healthcare technology as they prepare for the Mental Health Corporations of America (mhca) 2025 Winter Conference.
Can you provide an overview of what Netsmart will be showcasing at the Mental Health Corporations of America (mhca) 2025 Winter Conference?
Netsmart will be highlighting its advancements in augmented intelligence, automation, and mobile healthcare delivery, particularly within their CareFabric® platform. The key focus will be on empowering behavioral health leaders by showcasing integrated AI-driven solutions that enhance clinical workflows, optimize efficiency, and minimize manual, repetitive tasks.
How does Netsmart’s AI-driven solution, Bells, help reduce administrative load on healthcare providers?
Bells, as a comprehensive AI solution, reduces the administrative burden by using ambient listening, near real-time transcription, and suggested note generation. This minimizes the time required for documentation, allowing healthcare providers to focus more on patient care.
What specific features does Bells Virtual Scribe offer to improve clinical workflows?
Bells Virtual Scribe offers advanced features like ambient listening, near real-time transcription, suggested note generation, and the ability to audit notes to capture necessary elements. These features collectively streamline clinical workflows and ensure high fidelity to clinical documentation practices.
How does ambient listening and near real-time transcription work within Bells Virtual Scribe?
Ambient listening captures conversations during patient interactions, whereas near real-time transcription converts these conversations into text almost instantly. This helps in generating accurate and immediate clinical notes, significantly reducing the time clinicians spend on documentation.
Can you explain how Bells utilizes natural language processing (NLP) to support healthcare providers?
Bells employs natural language processing to interpret and analyze the content of clinical notes, ensuring linguistic accuracy and facilitating various logistical tasks based on the documented details. NLP helps in summarizing patient progress over time and makes recommendations to support clinical decisions.
How has Bells impacted documentation time and clinical documentation practices for Netsmart clients?
Bells has significantly reduced documentation time, allowing clinicians to spend more time with patients. It has also improved clinical documentation practices by ensuring that notes are comprehensive and conform to best practices, both of which are crucial for better patient outcomes.
What kind of valuable information does Bells provide for healthcare professionals over time?
Over time, Bells provides summarized patient progress reports and clinical recommendations, capturing key elements necessary for patient care. This valuable information helps healthcare professionals in making informed decisions and improving treatment outcomes.
What were some of the highlights of Bells’ performance in 2024?
In 2024, Bells delivered over 6.5 million clinical recommendations and streamlined more than 2.2 million signed notes. These milestones highlight the solution’s efficacy in enhancing clinical workflows and improving operational efficiency for healthcare providers.
How is Bells integrated within different workflows, including telehealth?
Bells is designed to integrate seamlessly into various workflows, including telehealth. It leverages AI to enhance virtual care experiences by providing real-time transcription and clinical note recommendations, which are pivotal for efficient telehealth interactions.
What are some of the key solutions within Netsmart’s AI, machine learning, and robotic process automation (RPA) portfolio?
Key solutions include AlphaCollector™ for collections management, Benny, a digital assistant for billing and collections, and Otto, a virtual support assistant. These solutions target different aspects of healthcare administration, streamlining processes, and enhancing operational efficiency.
How do solutions like AlphaCollector™ and Benny streamline billing and collections processes?
AlphaCollector™ reduces accounts receivable time and accelerates cash flow, while Benny streamlines billing and collections by managing routine tasks, ensuring that these processes are as efficient as possible, thereby reducing the administrative burden on healthcare staff.
What capabilities does Otto, the virtual support assistant, offer to users?
Otto facilitates a seamless user experience by enabling information sharing, searching the Netsmart Knowledge Base, and logging support cases within the same session. It helps users quickly access critical information and support, improving their overall workflow.
Can you describe the cutting-edge mobile healthcare delivery clinic that Netsmart is showcasing at the conference?
The mobile healthcare delivery clinic, developed in collaboration with Vandoit, is a specially designed vehicle equipped with Netsmart technology solutions. It supports mental health services on the go with telehealth capabilities, integration to client treatment history, and mobile dispatch software, offering care in remote and urban areas alike.
How are these mobile healthcare vehicles equipped with Netsmart technology solutions supporting mental health services?
These vehicles are equipped with telehealth technology, allowing for remote consultations and integration with patients’ treatment histories. The mobile dispatch software ensures seamless coordination and service delivery, making mental health services more accessible.
What insights and strategies were shared at the Netsmart AI User Group Luncheon by Matthew Arnheiter and Chris Yakscoe?
At the luncheon, they shared strategies for implementing AI in human services, emphasizing building trust and aligning AI with organizational goals. They discussed responsible AI use and conducted a readiness assessment to help attendees understand their adoption stages and plan successful implementations.
How does Netsmart ensure responsible AI use within human services?
Netsmart ensures responsible AI use by focusing on ethical principles, transparency, and aligning AI technologies with organizational goals and patient care standards. This approach helps build trust and ensures that AI applications are safe and effective.
What are the stages of AI adoption that Netsmart discussed during the readiness assessment?
Netsmart outlined several stages of AI adoption, including initial exploration, pilot testing, scaling, and full implementation. Each stage involves evaluating readiness, aligning AI solutions with goals, and gradually integrating these technologies into everyday practices.
Can you provide examples of successful AI implementations and their impact on clinical outcomes, efficiency, and cost reduction?
Successful AI implementations have led to improved clinical outcomes by providing accurate recommendations and reducing documentation errors. Efficiency is enhanced by minimizing time spent on administrative tasks, and cost reductions are achieved through optimized processes and accelerated cash flow.
How does Netsmart’s partnership with Vandoit enhance the mobile healthcare delivery experience?
The partnership with Vandoit enhances mobile healthcare delivery by combining Vandoit’s innovative vehicle designs with Netsmart’s advanced healthcare technology solutions. This collaboration results in fully equipped mobile clinics that can offer high-quality care in various settings.
How long has Netsmart been involved in helping provider organizations improve community health and wellbeing?
Netsmart has been assisting provider organizations for over 55 years, consistently working towards improving the health and wellbeing of communities through innovative technology solutions and a strong partnership focus.
Can you tell us about Dale Shreve’s retirement and Kiara Kuenzler’s new role as President & CEO of mhca?
Dale Shreve has announced his retirement, marking the end of a significant era for mhca. Kiara Kuenzler has been appointed as the new President & CEO, bringing fresh leadership to the organization. Her role will likely involve continuing to foster innovation and collaboration within the mental health sector.
What future collaborations and innovations are planned between Netsmart and mhca?
Netsmart and mhca plan to continue their collaborative efforts to drive innovation in mental health services. This includes leveraging advanced technologies to improve care delivery and operational efficiency, thus supporting the mission and goals of mhca.
Do you have any advice for our readers?
Stay informed and open to technology advancements. Embrace innovations that optimize efficiency and improve the quality of care. Continuous learning and adaptation are key to excelling in the healthcare field.
